Who are we?
Network Restorers aim to establish a group of companies and technicians who have earned for themselves a reputation for excellence in their field. These companies will have a thorough grounding in modern techniques as evidenced by up to date and comprehensive training of their technicians. They will also have a sound background of experience in emergency remediation and have earned an indisputable reputation for integrity and fair trading.
These Suppliers undertake to maintain this reputation by dealing openly and honestly with those clients who have suffered loss or damage, and with the insurance industry who underwrite such loss.
Vision, Mission and Core Values
Vision
The service provider of choice, assisting in expedient processing of insurance claims while reducing costs and ensuring customer retention.
Mission
To develop and maintain tailored solutions that satisfy our customers’ needs and to be the leading restoration services network across Australia.
Values
We draw heavily on a set of core values, which underpin our future direction and success. In performing our core function, we live quality through following six core values:
PRIDE- Personal Responsibility in Delivering Excellence - Network Restorers representatives are personally committed to delivering excellence through the application of the six core values, in particular the PRIDE philosophy.
Exceptional customer service - Provide service that result in high level of customer satisfaction, which is prompt, effective and promotes good relations with affiliated industries.
Professionalism - Network Restorers is determined to achieve exceptional results through the uncompromising application of professional standards. Network Restorers representatives present a professional image including, but not limited to, appearance, grooming, equipment attire and attitude.
Commitment - Network Group Pty Ltd was founded on the passion and commitment of its Directors towards the values and vision of the Network Restorers product. The ongoing encouragement and harnessing of this commitment through a partnership with Network Restorers and suppliers will be a significant catalyst to future success.
Integrity - Ethical behaviour, fairness, honesty and sensitivity are key features of Network Restorers reputation for integrity. The quality of our services will in part be judged by the integrity of our processes, including the high ethical standards we apply in the day-to-day activities of the business.
Teamwork - The strength of the Network Restorers partnership is based on a commitment to teamwork, diversity and inclusiveness. We nurture the partnerships between suppliers and customers, and value of diversity and inclusiveness as investments in our growth and development.
Customer Service Principles
- Value – to offer a service of worth that our customers appreciate.
- Quality – distinctiveness due to a high quality service at all stages of the service chain.
- Reliability – a dependable company that people can trust.
- Individuality – treating each customer as a unique individual, providing personalised service, not treating our customers as a number in the system.
What do we do?
Water damage restoration
Is the process of restoring a property back to pre-loss condition after sustaining any level of water damage. While there are currently no government regulations in Australia dictating procedures, two large certifying bodies, the IICRC and the RIA, do recommend standards of care. Most companies use the IICRC procedural standard, which is the S500. It is based on reliable restoration principles, research and practical experience with extensive consultation and information gathered from numerous sources. These include the scientific community, the international, national and regional trade associations serving the disaster restoration industry, chemical formulators and equipment manufacturers, cleaning and restoration schools, restoration service companies, the insurance industry, allied trades persons and others with specialized experience. The S500 water damage guide is subject to further revision as developments occur in technology, testing and processing procedures.
Fire restoration
Contents Processing
Staff profiles
ASHLEY EASTERBY - Director
Ashley Easterby has been in SME (Small to Medium Enterprise) businesses in Australia for over 35 years and sees the need to build and maintain successful relationships as paramount.
In 1992 he entered the carpet cleaning industry and grew his business by adding Water & Fire restoration services.
In 2002 he formed a group of like minded Water Damage Restoration companies into the leading independent restoration network in Australia providing restoration services with national coverage for Insurance Companies. The processes developed have enabled his business to diversify into other trade categories for his customers.
He is an Associate Fellow of the Australian Institute of Management.
Ashley is married with two children.
DUNCAN BENNETT - Director
MARK BRITTAIN - Operations Manager
Mark has been involved with Network Group since inception. Mark was the Business Banking Manager for Network on them opening their banking accounts with Suncorp Bank.
Mark bringing are range of skills and attributes including customer and supplier management as well as a vast financial services industry background. Mark has the ability to interpret a customer demands and turn them into reality.
Mark has increased his knowledge of the insurance industry and restoration markets by being proactively involved in all forms of training and industry events.
Mark is Fellow of the Australian Institute of Management and a Journeyman Water Restorer.
Mark is married to Tanya and has one son Jack and also has many keen interests outside of the office.
CARLY WATTS - Administration Manager
KAREN TAYLOR - Administration Officer
Karen Joined the Network Restorers team in May 2011 in an administrative role. Working with Carly to manage jobs in Network Assist, monitoring emails, claim queries, contractor compliancy and general administrative duties within the office.
Karen also has the additional role of School Administrator with a sister company CPK Training, which provides restoration industry training.
Prior to joining us, Karen worked in industries such as Aviation (as a flight attendant), and the Pool Industry (in a customer service, technical and maintenance role). She has also studied both Business Management and Project Management.
Outside of work hours she is a bit of a GYM junkie and loves animals.
